Return Policy
Uber Tunes Return & Refund Policy
At Uber Tunes, we stand behind our products and want you to feel confident in your purchase.
30-Day Policy
You have 30 days from the date your order is delivered to request support for:
- Damaged items
- Defective products
- Incorrect items received
To begin a request, please email support@ubertunes.com with:
- Your order number
- A brief description of the issue
- Clear photos or video of the item
This helps us resolve things quickly.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, we will:
- Send a replacement at no cost, or
- Issue a full refund
You do not need to return damaged or defective items unless specifically requested.
Change of Mind / Unwanted Items
Because our products ship directly from our suppliers, we do not accept returns for:
- Change of mind
- Incorrect item ordered
- Buyer’s remorse
If you contact us before your order ships, we may be able to cancel it. After shipping, orders cannot be cancelled.
Refund Processing
If a refund is approved, it will be issued to your original payment method within 5–10 business days.
Processing times may vary depending on your bank or credit card provider.
Order Issues
If you experience any delivery issues, please contact us and we’ll work with you to make it right.